Insurance Claims

Many years experience in the insurance building industry has shown through constant feedback and monitoring that policyholder's experience and satisfaction varies, not just through the type of claim and work done, but also through the communication received over this often stressful period.

With the implementation of systems and procedures AJ Grant Building has been able to train our staff to successfully liaise with and manage client expectations to ensure a satisfactory outcome for all parties. Coupled with our state of the art and custom designed BuildPRO system, AJ Grant Building ensures constant communication and feedback is relayed to the policyholder, keeping them assured that their claim is progressing and they are not a 'forgotten number' within the process. We believe this not only enhances the policyholder's experience throughout the claim process but greatly improves customer retention.

Combined with our high level of workmanship, follow-up and strong management team who oversee each facet of the business, AJ Grant Building is able to provide a service which exceeds policy holder satisfaction and provides an improved end to end customer repair service.
 

 

 

  • Our Clients

    Working as a preferred builder for with Australia’s leading insurance companies we also offer facilities management, maintenance and much more

  • Property Owners

    At AJ Grant Building we take your trust seriously and you won’t be disappointed when works are completed on your property, we understand how important getting it right is

  • Working with us

    With offices covering the east coast of Australia and inland AJ Grant Building has something to offer everyone; whether it’s a career change or subcontracting we would welcome your enquiry